|Questions and General Information||If you have any questions about anything on the
website, please contact Customer Service at Natty Dread Rocks. We
welcome your questions, comments and feedback. Your satisfaction
with your purchase is our primary goal.
Sizing:Lengths and sizes are given under product information. Customers are asked to take these lengths into consideration when placing an order. Contact customer service if additional information is required to help determine the scale of a piece.
Color:While we try to accurately represent color in our photographs, this is not always possible, especially for the accurate representation of turquoise and blue. The color of the actual item may vary from the photograph, so please contact us if exact color match is critical.
|Forms of Payment||All major credit cards accepted.
Checks and money orders are accepted. Orders paid for by checks will ship once the check has cleared. Contact customer service to make a purchase using a check or money order.
|Shipping||Free standard shipping for all orders
Items will not be shipped to P.O. boxes
One ship-to address per order. If items are to be shipped to different locations, please place separate orders.
In-stock items are usually shipped within 2 working days of processing of order. Shipping lead times on adjusted items will vary depending on the nature of the adjustment and the availability of materials. Estimated lead times will be given. Shipping lead times on custom items will also vary depending on the item ordered.
|Items Damaged During Shipping||Please notify Customer Service at Natty Dread Rocks immediately, if you receive an order that has been damaged during shipping.|
Returns on in-stock items are accepted within 10 days of receipt of the item.
A return authorization number must be included with the returned item. Please
contact customer service and obtain the return authorization number prior to packaging
the item. Returns must be in unused condition, with intact sales tag attached, in
original packaging, and accompanied by receipt and return authorization number.
Customer will be issued a full refund, less shipping costs. In the event that the return is due to an error by Natty Dread Rocks, shipping charges will be refunded.
Returns on adjusted items will be accepted per the terms of in-stock items, with the addition of a 10% adjustment/restocking fee. Costs for simple adjustments as listed under "adjustments" are not applied to purchases, only to returned items, as they may have to be readjusted for resale.
Returns on custom made items will be considered on an individual basis (within 10 days of delivery of item). Credit for approved return of a custom made item will be in the form of a store credit or gift certificate, minus shipping costs. Some custom items will be subject to a 10% restocking fee, but this will be stated in the Custom Order agreement approved by the client before any work is done. (Please see separate section re. terms for custom made items).
Shipping Returned items: Please notify Customer Service at Natty Dread Rocks when returning an item. Items are to be returned by a reliable carrier that offers tracking and insurance.
|Jewelry Repairs and Adjustments||
Jewelry repairs: Care must be taken with the handling of jewelry with natural stone
and other components. For this reason it is best to put jewelry on
when standing on a carpeted surface, and to make sure that the clasp
is securely fastened before letting go of a necklace. In the event
that a piece is dropped onto a hard surface and sustains damage,
contact customer service at Natty Dread Rocks for a repair estimate.
Please note that due to the one-of-a-kind nature of many of the
designs, that exact replacement of stones and components may not be
possible, but every effort will be made to retain the original
character of the piece.
Adjustments: There are two kinds of adjustments. Simple adjustments do not incur additional cost, unless the item is returned, at which time a 10% restocking fee is assessed. More complicated and/or costly adjustments are priced per item, and based on the cost of the materials required for adjustment, and are subject to a 10- 15% restocking fee. In some cases, adjustments may not be feasible, depending on the availability of product, or the design of the item.
Necklace and Bracelet adjustments:
We accept custom orders. In-stock items or sold items may be used for
ideas. We do not duplicate the work of other jewelry designers, but are
open to other ideas and concepts. Due to the varied nature of custom
designs and the availability and cost of materials, each request is
evaluated and priced individually. Please contact Customer Service with
enquiries about custom items.
Depending on the nature of the custom item, a deposit may or may not be required. Photographs of the item will be provided for customer approval, either during the design process or just prior to shipping, depending on the complexity of the item.
Returns on custom made items will be considered on an individual basis (within 10 days of delivery of item). Credit for approved return of a custom made item will be in the form of a store credit or gift certificate, minus shipping costs. Some custom items will be subject to a 10% restocking fee, but this will be stated in the Custom Order agreement approved by the client before any work is done.
Your jewelry will last longer if you love and take care of it.
|Customer Service||Contact Customer Service|